Last Updated: 16 June 2026
Who we are
Welcome to HappiEyeMask (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://happieyemask.co.za, purchase products, create an account, subscribe to our newsletter, or contact us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information we collect
We may collect the following personal information:
Information You Provide
- Full name
- Email address
- Telephone number
- Billing and shipping address
- Account login information
- Customer support enquiries
- Contact form submissions
- Newsletter subscription information
Payment Information
When making a purchase, payment information is processed securely by our payment service providers. We do not store your full payment card details on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referral sources
- Cookie and tracking information
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Create and manage customer accounts
- Communicate regarding purchases and deliveries
- Respond to enquiries and support requests
- Send newsletters and promotional communications (where consent has been provided)
- Improve website performance and user experience
- Analyze website traffic and customer behaviour
- Prevent fraud and maintain website security
- Comply with legal obligations
Cookies
Our website uses cookies and similar technologies to improve functionality and analyse website usage.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Improve website performance
- Collect analytics data
You may disable cookies through your browser settings; however, some website features may not function correctly.
Analytics Services
We may use analytics services, including Google Analytics and similar tools, to understand how visitors use our website and to improve the customer experience.
These services may collect information such as:
- IP address
- Device information
- Browser information
- Website interactions
- Referring websites
Analytics data is used in an aggregated manner and is not intended to personally identify visitors.
Who we share your data with
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted service providers that assist us in operating our business and website, including:
WooCommerce
Our online store is powered by WooCommerce. Customer account information, order details, and related data are stored and processed through our WooCommerce platform to facilitate purchases and account management.
PayFast
Payments are securely processed through PayFast, a South African payment gateway. When you make a purchase, certain personal and transaction information may be shared with PayFast for payment authorization, fraud prevention, and transaction processing.
Please review PayFast’s Privacy Policy for more information regarding how they process personal information.
Other Service Providers
We may also share information with:
- Courier and delivery companies
- Website hosting providers
- Email marketing providers
- Analytics providers
- Customer support providers
These service providers are only given access to information necessary to perform their services and are contractually or legally required to protect your information.
Data Security
We implement reasonable technical and organizational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed as completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide products and services
- Maintain business records
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights Under POPIA
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Object to certain processing activities
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us using the details below.
Marketing Communications
If you subscribe to our newsletter, we may send promotional emails regarding products, special offers, and updates.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any external websites they visit.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.
If you believe that a child under 13 has provided us with personal information, please contact us and we will take reasonable steps to remove such information from our records.
Parents and guardians are encouraged to monitor their children’s online activities and help enforce this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website following changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or the processing of your personal information, please contact us:
HappiEyeMask
Website: https://happieyemask.co.za
Email: support@happieyemask.co.za
Business Address: 6 Negester Noord, Onrus River North, Hermanus, 7201, Western Cape