Last Updated: 20 June 2026
Overview
At HappiEyeMask, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a return, exchange, or refund subject to the terms below.
Return Eligibility
To qualify for a return, items must:
- Be returned within 14 days of delivery.
- Be unused, unworn, and in their original condition.
- Be returned in their original packaging where possible.
- Include proof of purchase.
We reserve the right to refuse returns that do not meet these conditions.
Hygiene and Personal Care Products
For health, hygiene, and safety reasons, eye masks and other personal care products that have been opened, used, worn, washed, or altered cannot be returned unless they are defective, damaged, or incorrect.
If a product arrives damaged or defective, please contact us within 7 days of receiving your order.
Artwork
Artwork may be returned within 14 days of delivery provided it is returned in its original condition and packaging.
Custom-made, personalized, commissioned, or made-to-order artwork cannot be returned or refunded unless it arrives damaged or defective.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item;
- A defective item; or
- An item different from what you ordered,
please contact us within 7 days of delivery and provide:
- Your order number;
- A description of the issue; and
- Photographs showing the problem.
Where appropriate, we will offer a replacement, repair, store credit, or refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider and bank.
Shipping charges are generally non-refundable unless the return is due to our error, a defective product, or an incorrect item being supplied.
Return Shipping
If you are returning an item because:
- You changed your mind; or
- You ordered the wrong product,
you will be responsible for the return shipping costs.
If the item is defective, damaged, or incorrect, HappiEyeMask will cover reasonable return shipping costs.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it will be subject to the return process outlined in this policy.
Non-Returnable Items
The following items cannot be returned unless defective:
- Opened or used eye masks
- Opened personal care products
- Personalized or custom-made artwork
- Gift cards
- Downloadable digital products
Contact Us
If you have any questions regarding returns or refunds, please contact us:
HappiEyeMask
Website: https://happieyemask.co.za
Email: support@happieyemask.co.za
Please include your order number in all correspondence regarding returns and refunds.